Eq3

I was looking at seating options for my home office. Had a tough time deciding between Herman Miller Aeron and Embody online. Visited the store to see the items in person. I was lucky to meet with the manager, Vanna, at EQ3 . She took her time giving an an amazing demonstration of both products to me. She shared a huge list of features and considerations. She was very patient and answered all my questions. Highly recommend you visit this store and talk to her for expert advice. Thanks again for the wonderful service. Cheers!

Furniture quality is mediocre at best (for the price point). Customer service is average, making clients feel like EQ3 are doing you a favour rather than standing behind their products. In store help is just as bad. They are almost reluctant to answer questions or help you. It feels very transactional like they couldn’t be bothered to be there unless you want to checkout. Not sure if other locations have a similar experience. The furniture looks good and is stylish but when it comes to quality, price point and customer experience, I don’t think it’s worth the headache.

We are moving to a condo and needed new furniture. After much research, I found EQ3 design and style modern and beautiful. After visiting the King East location in Toronto, we purchased a Replay sofa, two Arie chairs, a Harvest dining table and a side table. They were able to hold the order until we have a firm moving date. During the order-on-hold time, I was able to make a few changes to the order. Jeff there is very knowledgeable and helped me deciding on the right fabric/colour combination. We can't wait to see the furniture in our space.

In response to your pathetic response: when and where did I say there was any spill? There was no spill at all. Just a vase on a table. Stand by your products rather than trying to find blame in you clients! DO NOT BUY FURNITURE FROM EQ3. We bought the Ease table through our interior designer for our new home. Do not do it. This company does not stand behind their products. We had the table for less than a week and it is damaged and they refuse to do anything about it. If you do buy this table, don't think you can put anything on top of it. I put a plant (in a sealed - so no leakage - vase) on the table and within 3 days there was damage to the table underneath. This table is so delicate and cannot actually stand to have anything on it. When I went to EQ3 to inquire they said anything you put on this table needs a coaster or trivet. But nowhere online does it say this. You wouldn't know that before hand. I also found an image from their newsletter that HAS A VASE ON THE TABLE WITH NO COASTER AND TRIVIT but they said its one of their own vases so in that case it is ok. They said basically it is my fault and that I should know better. Are you kidding me? I am 40 years old and have owned many tables before in my life - good ones! And none of them have been of such poor quality. for a $4000 table I am utterly shocked and disappointed. I read other reviews too late - they also say that this company DOES NOT CARE about you after you buy anything. There is no customer service, just customer blame. Don't do it! This place is not worth it and their products are cheap and awful.

Stay away from this furniture shop. I ordered a table and the table came with a missing part so it could not be assembled after waiting for 3 weeks. After a whishy washy customer service response, I pressed for an answer if the part could be delivered and they told us a different colour one can be delivered (so a white table with black parts, in what mind do they think this is OK?. The response is outrageous and poor. I asked if this could be a temporary solution when the one with the right colour (the one we paid full price for) she said she can do it but they have to charge you shipping fees. Unbelievable. As you tried to explain to the operator your frustration, she put on a waiting music to not hear you. Proceed at your own risk. Never again.